Challenge:
A large well established insurance company purchases
a small information technology company that allows
for a new revenue stream while increasing company
size from 40 employees to 290 over a 16 month
period and increasing case management by more
than 200%. This results in tripling the current
client base which in turn demands a variety of
positions be created and added as needed. In addition,
the specifics of talent needed changes often and
are not easily predicted.
Diagnosis:
Utilizing the companies expected growth patterns
as a corner stone, create a Recruiting infrastructure
that is easily adaptable to change. This infrastructure
must allow for varying business scenarios and
the courses of action must be monitored, directed
and redirected as the business progresses. In
addition our experience dictates that similar
fast growth situations result in the talent pool
often driving the company direction.
Action Plan and Processes:
| • |
Assure that we
are in tune with companies weekly activities
of growth including revenues, new customers
attained, lost business and the like in order
to change recruiting focus as needed. |
| • |
Position the company as the
regional premier employer of insurance talent. |
| • |
Source the best local talent
and keep them in a pipeline to make offers
as the need arises. |
| • |
Pro actively recommend the
hiring of candidates whose skill is sorely
needed but is not necessarily part of the
companies predicted hires. |
| • |
Provide skilled and un-skilled
temporary employees as well as temp to hire
candidates as needed. |
Result:
| • |
290
employees hired within 16 months. |
| • |
TThe
creation of stable hiring conditions meeting
the ongoing growth needs. |
| • |
OERComplete
in conjunction with key business leaders recommend
the assimilation of the bulk of the call center
jobs into the parent companies active center
in a more viable location. |
| • |
OERComplete
supplies the local office with two on board
Human Resource hires to manage the day to
day functions of the founding office location.
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